Policies

Shipping
We ship all packages UPS ground and the estimated time of arrival is approximately 5 days after the day it is shipped. If you would like your order shipped next day or 2nd day air - we will charge you that amount charged us by UPS. Please call us toll free at 1-866-469-2890 or email for the exact amount. At this time we only ship free to the 48 contiguous states. If you live in Alaska or Hawaii, please email or call us at 1-866-469-2890 us for the price for next day air or 2nd day for your order.

Pricing
If there is an error in the listing price, style number, description or availability of an item, we reserve the right to refuse to sell this item.

Guarantee
There is a 100% guarantee on all items. Seasons Greetings, countrymates.com only promotes quality products. However, if you are dissatisfied with your item in any way, please contact Customer Service at 1-866-469-2890 for questions about returning merchandise! We guarantee 100% satisfaction.

Privacy Policy Statement
For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address other than standard environmental factors provided by your browser. We collect the e-mail addresses of those who communicate with us via e-mail and information volunteered by the consumer, such as survey information and/or site registrations. The information we collect is used to improve the content of our Web page, used to notify consumers about updates to our Web site. We do not or will not give or sell our customer list to anyone.

If you do not want to receive e-mail from us in the future, please let us know by sending email to us at the above address and telling us that you do not want to receive e-mail from our company. If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by sending email. Please provide us with your exact name and address.

Return Policy
If you need to return any item or the entire package because it is damaged or broken, please call Customer Service at 1-866-469-2890.  If you are not happy with the item for any other reason, please return it to the address on our shipping label with a copy of your receipt enclosed.
Please be advised that you must call or email us within 10 days from the time you receive this item to report a claim or return. We will strictly adhere to this policy.

You must report a claim or return within 10 days of receipt of your package. We will strictly adhere to this policy.

Paying By Check
After we receive your check, we will wait 10 business days for the check to clear before shipping out your merchandise.